Shipping policy

Processing time

Orders are picked and packed within 2–4 business days of payment clearing. Orders placed at a weekend or on a public holiday start processing the next business day.

You'll get a confirmation when your order is placed, and a second message with tracking once it ships.

Delivery options and cost

Standard shipping is free and takes 5–8 business days after dispatch.

Express shipping costs $12.00 and takes 2–3 business days after dispatch.

Delivery estimates are for transit time after dispatch and don't include the processing time above.

Where we ship

We ship to every destination you can select at checkout. If your country isn't listed, we can't currently deliver there.

Import duties and taxes for international orders are set by your country and are the recipient's responsibility. We can't calculate or pre-pay them.

Delays and lost parcels

Once a parcel is with the carrier, its progress is out of our hands. If tracking hasn't moved for 10 business days, email us and we'll open an investigation with the carrier.

If an order is confirmed lost in transit, we'll replace it or refund it in full — your choice.

Wrong address

We ship to the address entered at checkout. Email us as soon as possible if you spot a mistake — we can change it before dispatch, but not after.

Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the postage.